Under Offer: Estate Agents on the Job (BBC)

For me, as an Estate Agent the best thing about this latest BBC TV series is the highlighting of the things that "most" Estate Agents get wrong.

Customer Service

Is there any wonder that vendors get so stressed when selling their homes? The major problem seems to be communication. You see without adequate communication, customer service suffers. In my own research I asked vendors what difficulties they encountered when selling their homes. Number one was the fact that "most" Estate Agents operate 9 to 5. Unfortunately most vendors work 9 til 5 and so the best time to communicate with them is after 5.

This is the reasoning behind Sell My House UK agents being available from 9am to 9pm, everyday! All our clients can speak directly to the negotiator dealing with their property during these times.

Marketing and Promotion

The Estate said to the lady whose house had been on their books for 4 years and not sold; "I can't understand why?" I'll pop round and take some more pictures with my little camera and tiny flash. Er, hello, don't you think some professional photos, taken by a property photographer with the correct lenses and lighting equipment would have helped?

All Estate Agents "should" be able to offer their clients a plethora of marketing and promotional activities. Most have access to Right Move, Zoopla, Property.Com and the many more property portals that seem to dominate the on line markets. So, all things being equal here, what could the difference be? Quality photos.

At Sell my House UK we ONLY use professional property photographers. Because most browsing for house for sale is done on line, you only have at best a second to catch the viewers eye. Do you think a badly lit, badly composed picture is going to go into the accept or the reject file? Exactly.

The Perfect Estate Agents

Our research shows that being able to communicate effectively and in an engaging manor is essential when dealing with potential vendors. The negotiator has to build up empathy and gain trust before anyone is going to sign a contract with them.

Secondly, they must be available to communicate with the vendors at time that suit the vendor, 9 to 5 just doesn't cut it today.

Thirdly, an Estate Agent who doesn't understand the power of great photography, is missing a fantastic marketing opportunity at best, at worst he is wasting your time!

And lastly, and perhaps most importantly. Flexibility. Being able to be flexible, to offer services that suit the needs of the client is very important. Having a commission, or fee based structure that is equally as flexible is important.

About Sell my House UK

Sell my House UK is the trading name of Passionate with Property Ltd. A unique type of Estate Agents because whilst they are internet based, they have a team of local agents, negotiators and photographers available to their clients 12 hours a day, 7 days a week. How do you get people to commit to working this many hours. Everyone is so very passionate about property! Hence the company name. Thank you.

Web: www.sellmyhouse-uk.co.uk
Email: info@housesforsale-uk.co.uk
Twitter: No1EstateAgents
Phone: 01325 540 107